Tips to handle RUDE People at work

We encounter RUDE People everywhere, especially at our work places.

They are simply…rude. There’s possibly no reason for them to be like that towards you, but they just are. It’s appalling at times: cutting you in the coffee line, or getting aggressive for no reason, or not responding when you greet them in the morning. Generally, we just think to ourselves, ‘What just happened?’ and walk away. But at times, our niceness is seen as fear and the rude person’s behaviour continues to get worse. There are a few simple things you can do curb such behaviour:

#1 Turn around and face the perpetrator

Rude people are as worse as the bullies you faced in high school. You thought you’d never have to face them again in your adult life. But here they are again. Rude people think that they can get away with murder, a cocky confidence of being the alpha male or female of the pack. It could be a case of mood swings, but there’s only so much you can take. Turn around and look them in the eye.

I had this female colleague who was rude to everyone. She’d treat people like they were her servants. She used that tone with me one day, which made me feel like I was nothing but a data entry operator. I didn’t say anything right away. I called her aside and said firmly, “I find your tone offensive. I don’t like being spoken to that way. I’d appreciate if you don’t use that tone with me again.’ I saw her crack. She apologized immediately and I personally haven’t had that issue with her again. This approach can be used in any situation, even if, say someone has been piling your desk with work. You can tell them, “I have a bunch of things in hand. If I finish those on time, I shall look at these.”

#2 Gandhigiri

Remember Munnabhai and his wise words? This approach works sometimes. Say someone is knowingly or unknowingly being rude and arrogant towards you. For example, your office peon tells you in an acerbic tone to come and get your tea from the pantry, you don’t need to stoop to his level and raise your voice. Instead, you gently smile and thank him for letting you know. For all you know, he’s going through a personal crisis at home. If your gentle behaviour touches him he’ll either apologize or alter his behaviour against you. Instead of giving rude people what they want -- a challenge, an opportunity for a fight -- you can practise Gandhigiri and throw them off.

#3 Don’t pay them much attention

Unfortunately, some people have never had the social training on how to be polite and well behaved in a civil society. There is no point in trying to change them. Avoiding them is the best option here. If you have to interact with them, keep your interaction to a minimum. Be the “hi, hello” kinds, as they say. Talk business and nothing else: “Please courier this packet to the mentioned address. Thanks.” The important thing to remember is to not lose your own temper, or else what’s the difference between that person and yourself? 

A mongrel will always bark at a passing elephant, but the elephant keeps walking. Follow this old saying and you will be just fine. See which approach from the ones mentioned above works for you. If nothing does, and the situation seems to be getting out of your hand, immediately report the matter to your HR department. Don’t let rude people get to you, and continue to enjoy your work.

Second Option is Always Available

In my carrier at various Organizations, I found that we always need to be ready for Second Option.

No one is fixed for long tenure. We have to be ready and open our hands for Second Options. If you are a Company and not making good profits and return you are always open to test your Second Options. It can be in many kinds, changing the employees, company policies or changing to new structure. In most of cases we see that "Change Brings Good Returns". While adopting the Change Policy one has to be very cautious to check and analyze that it should not effect the earlier establishments or reputations.

As an Employee one has to be always ready with Second Option in terms of changing Carrier. You always need to be ready for adopting any new changes and new environment because You never know when TIME will some and you have forced to do so.

So guys please always be ready adopt and experiences a New Thing Always and It can come in many forms.

BE READY FOR SECOND OPTIONS.

Wish You ALL a Very Happy and Prosperos New Year 2012

Must Visit Beachside Roadside Trips

Although you may think the key element to the success of a road trip lies in its spontaneity and the thrill of the unknown, the travels experts over at Beach Tomato know full well, that this is not actually the case, and when it comes to reality, it’s no bad thing to have some sort of strategy. So they've stepped behind the wheel for us, and chosen three of their best beach road trips. And whether it’s the unspoilt beauty of South Africa, the mouth-watering scenery of Vietnam or just pure California dreaming that really gets your motor going, Beach Tomato can organise each trip, uniquely tailored and bespoke to you.

South Africa: From Cape Town To Coffee Bay - It maybe the road-trippers favourite, but travel into the wild coast that lies beyond to discover rugged beach beauty at its best.

Also read:

• 10 walking tours
• India secrets: Nagaland
• Secrets of Maharashtra

Start your road trip off in the boho-beach town of Muizenberg, with a delicious breakfast, complete with a jaw-dropping beach view. With a slightly edgier vibe than expected, this quirky little town lies picturesque, scattered with an array of rainbow-coloured Victorian beach huts, by the sea. Let your sense guide you to the next stop on the Garden Route, Nature's Valley, where the jagged mountains are softened by the luscious green jungle and the sounds of serenity can be heard rolling on by. Oh nature's valley where have you been all our lives? Beyond Port Elizabeth and into the wild coast lies little coffee bay, whose gold sands unfold onto the Mpako River, in the last leg of its journey into the south Indian sea. With spectacular views of tumbling hills, Coffee Bay is a definite road trip high light.

California: From LA to San Francisco - In true American-movie road trip style begin in the heart of LA, Santa Barbara, before meandering down the coastline, in your vintage Chevrolet, to San Fran.

Boasting scattered palm trees, swaying ferns and a wharf gilded with yachts, the East beach in Santa Monica oozes beauty. Your next stop falls into the somewhat secret and pretty hard to find beach category, the Big Sur. Breaking the usual Cali mould, this rugged coastline is home to Pfeiffer Beach, with its purple sand and peppered with rock pools it boasts eye watering views out across the ocean. Next on the list, 17-Mile Drive, a visual treat of panoramic views and magnificent surroundings, accessed only via a private stretch called Pebble Beach. Again this is not your typical Californian beach for sunbathing, but then again, as we always insist, that's not what all beaches are for. Most, but not all.

Vietnam: From Hanoi to Phu Quoc - From the spicy street on Hanoi to Pho Quoc island, explore Vietnams stunning stretch of coastline both by car and bicycle.

Nestled in the surround Cat Ba national park, just half an hours boat ride from Halong Bay, lies little Lan Ha Bay. With over 130 bijou beaches, most too small to even weigh down a name, paddle out, kayak-style  and explore these nameless specks of paradise and the slithers of sand they call their own. After this continue on to the 20 miles of sweet sprawling, silky sand, sweeping the breadth of Cua Dai. Here personal space come as part of the package, with Cua Dai literally translating as 'Big Sea Mouth', a spot physically unable to disappoint, with miles of, what seems like, never ending coastline at your disposal. It starts at the ancient romantic town of Hoi An and weaves along the coast to the city of Da Nang. Kick back and soak in the panorama, before setting off to Phu Quoc, in the gulf of Thailand, were you will be greeted with some of Southeast Asia’s most beautiful beaches. Bai Sao beach may be a little tricky to get to, but with helpful local willing to lend a hand it is well worth the effort to visit this isolated tropical treat. Here you can enjoy some of the sumptuous seafood and have yourself a seriously scrumptious beach break.

More Sales Closing Techniques Equal More Profitable Sales

he key to increasing your closing ratio is to have multiple closing techniques.

Why are some salespeople successful at turning the rejection into a sale?

For many it’s as simple as having 3-5 closing techniques they feel very comfortable using.

Too many salespeople are so afraid of closing that they only have one or maybe two different ways to ask for the order.  You have to work at it. The closing techniques you use must be comfortable to you. This means you have to use them on a regular basis.

Before I share with you a few of the better closing techniques, let me challenge you to first break out of your rut and always push yourself to make sure you’re using different approaches as a way of keeping your skills sharp for when you do need them.   This is no different than the golfer who never practices with their wedge.  When it does come time for them to use their wedge to get out of tough trap, they won’t know how to do it.

Same thing can happen with closing sales. You must practice various closing techniques before you need them.

A few of the better closing techniques I recommend include:

Biggest need: Positions your offer as the best way to satisfy the critical need they have.  “You do have a huge need and this is the best way to help you deal with it.”

Option close: Provide the customer with an option to allow them to feel like they’re making the decision.  “Would you like the blue or the black model?”

Assumptive close: This just builds off of the positive feedback the customer has provided to you throughout the call.  “Who should I talk to about getting the purchase order?”

Timely close: Plays off of the need to get the order in by a certain date to ensure it can ship on time or be able to take advantage of a discount.  “We’ll need to get the order in by the end of the day if we’re going to be able to ship it by your deadline.”

Best choice: Builds off of the buyer’s ego and their comments.  “You clearly are looking at the best package.”

Bandwagon: If a customer is not confident, this approach helps them feel safe.  “This is the best choice as it’s the same one everyone else is buying.”

Signature: A great approach for a customer who is very process driven. It merely entails giving them the contract to sign when it’s time to close the sale

Clear the desk: For the busy buyer, this plays to their ego and their workload.  “I know you’ve got a lot of other things you need to get to, so let’s go ahead and get this order taken care of right now.”

Early adopter: If you’re selling into a competitive industry, this approach works well for buyers looking to gain an edge. “If we order right now, you’ll be the first one to do so and you’ll have a big advantage.”

These are just a few of the many closes you could use.  The key is to know when to use them and when not to use them.

An example would be the “bandwagon” close — it would work well if you’re selling to a government entity, because they will feel safe knowing others are buying it.  On the other hand, a government entity would never respond positively to the “early adopter” close, due to the risk involved.

If I’m selling to a customer I know has a hard time making a decision, then I’m certainly not going to use the “option” close, but would most likely use the “best choice” approach.

Top performing salespeople are comfortable using different closing techniques. Let me challenge you over the next few weeks to start increasing the number of different closing techniques you feel good about using. Ultimately, more closing techniques result in more profitable sales.

Paisa Banao | Tips for Creating Good Wealth

Wealth creation is a time consuming, easy to understand and very difficult to implement process. There are no cut fast rules on how to create wealth.
Deepak Parekh, Uday Kotak, Rashesh Shah, Nirmal Jain, Raheja, Hiranandani, are all people who have created wealth by the greatest method. Run a good business, leverage with people and brand building. Leverage with geography and borrowed funds….then take the company public. By doing this every rupee of earning gets valued at 30 for Mr. Deepak Parekh (HDFC has a P/E of 30) and similar numbers for the others. These people made their money from equities, debt, commodities and of course listing their companies!  I am not talking that league, yet.
Let us see what all you should know — we will start with 10 steps:
1. Understand the Power of Compounding: it looks odd to realise that the power of compounding is NOT taught well at school! They give you some simple examples — rarely are you taught the POWER! Even people working in financial services do not appreciate the power of compounding. Ignore this only at YOUR OWN PERIL.
2. Understand the Power of NOW: LEARN the power of starting to compound as soon as possible in life. If you have not understood, NO TIME LIKE TODAY..pick up the pen, call the advisor, click on the net — whateva…just start, NOW, TODAY.
3. Understand the Power of Regularity — start a SIP AND make sure you do it regularly — not missing a single month. If by chance you do miss a month of investing, immediately pick up a cheque and send it in! At the end of a YEAR you should have invested 12* Amount being invested every month. If suddenly you have money, top up the SAME account.
4. Understand the power of Not Touching the Money for 'n' years: Capital and Wealth creation needs long periods of growth. If you do not touch the money for any sundry purpose, leave it untouched. This helps in compounding. REmember this for life!
5. Understand the power of LEARNING: If you are willing to wish to invest in equities — directly or through mutual funds,    learn as much  as possible about equities. Invest in learning, before you invest your money.
6. If you do not (or will not) learn about equities, never mind, learn the power of indexing in equities!
7. Learn simple things like keeping your accounts in an excel sheet and keep track of the paise….the rupee will take care of itself. Track your income, collect all monies due, track your expenses, track your investing and returns.
8. For events which you know invest. For sad events which MAY happen,insure. You never know….
9.Remember delayed gratification may not be easy, learn it. Food which gives 30 seconds of pleasure on the tongue stays in your waist for 30 years. I understand this….but when I see a sweet I still fall for it. Knowing and implementing are completely different animals. Alas!
10. Invest in education, training, health, travel and fun. Very important to remember do not forget the present for doing something great in the future. The future is important, but the present is vital.

Eye Movement Reveal a Lot | Speak With Your Eyes

Eye movement can reveal a lot about a person’s level of confidence and commitment. Rapid movement of the eyes many times will indicate the person is not confident about what they are saying — or what they are hearing.

We simply do not pay enough attention to the eyes, whether it be our own eyes or those of the person to whom we are talking.  The eyes reveal a significant amount about a person, and yet over the past 25 years as a society, we’ve learned not to focus on eye contact.

I’m not sure if this is because of the percentage of our conversations that occur on-line and on the telephone — both scenarios where there is no eye contact — or if the decline in eye contact is due to something else.
If we can learn to give people good eye contact and, at the same time, use our eye contact to study them, I believe we can learn a significant amount about how they think and may react to what we’re discussing.

Rapid eye movement is but one indicator, but that in itself is huge, as it can tell us their level of confidence.  Confident people are calm, and calm people have stable eye movement. This is why many police officers use the eyes as a leading indicator when they’re talking to somebody.

Eye movement or eye contact also can tell us if the person is engaged with us or pre-occupied.  Yes, it’s very easy for people to pick up a person’s lack of interest if they are not giving us eye contact, but we can also tell by their level of focus.  When people are attentive to what you’re saying, their eyes will have far more focus than the aimless stare of the disengaged person.

What I find amazing about all of this is these are not complex insights. They are very basic.  Yet that’s what makes them so good, because so few people truly learn from the other person’s eyes. Raising our awareness to this one cue can open doors where we can gain valuable information.

One final thought — I may have shared this all in the context of watching someone else’s eyes, but don’t forget the same observations apply to your eyes as well.  So pay attention to what you are doing with your own eyes too.